Pelican Water Softener How to & Troubleshooting Guide

Pelican offers two types of water treatment systems for hard water: Advantage Series Salt Water Softeners and NaturSoft Water Softener Alternatives. Advantage series salt water softeners exchange the mineral ions of calcium and magnesium with sodium or potassium. NaturSoft water softener alternative systems with salt-free technology use a non-sacrificial media that effectively reduces and prevents hard water scale.

If you are having problems with your Pelican water softener, here is a guide with easy-to-follow troubleshooting steps that you can use.

How Long Does a Pelican Water Softener Last?

The lifespan of each system is 10-15 years. The lifespan depends on water hardness, annual use, and other factors. A salt-based softener requires maintenance on the electronic meter head every 2-3 years.

As for the filter/o-rings, they last 6-9 months. The sediment pre-filter system removes tiny particulates in water that can clog appliances and plumbing. Routine replacement of the filter maximizes the effectiveness of the system. Only one filter is required at a time, so an 8-pack of filters could last up to 9 years.

How to Replace Sediment Filter in a Pelican Water Softener

It is recommended that the sediment filter be replaced every 6-9 months depending on the amount of sediment present in the water supply. If the system has been working properly and the pressure is slowing, it may be time to change the sediment filter. Check the sediment filter and replace if necessary following these steps below:

  1. Turn off the main water supply to the sediment filter system and bypass all tanks.
  2. Run a cold water faucet inside the house to relieve the pressure. Leave the faucet open.
  3. Unscrew the blue filter housing clockwise using the supplied filter wrench.
  4. Remove the existing sediment filter and discard.
  5. Remove the O-ring(s) and wipe the groove clean. Lubricate new O-ring(s) with a coating of clean silicone grease. Replace O-ring(s) and press the O-ring(s) down to the groove with two fingers on the top, and gently stretch the second one to the outside groove just below the top groove.
  6. Make sure the O-ring(s) are seated level in the groove or outside lip. If the O-ring appears damaged, stretched, or crimped, it should be replaced.
  7. Place a new sediment filter onto the stand pipe in the blue filter housing.
  8. Screw the blue filter housing onto the filter cover hand tight. Lightly snug the housing with the spanner wrench, making sure not to over-tighten.
  9. Turn on the main water supply slowly to allow the sediment filter system to fill with water and expel air from the lines, Put tanks back in service, out of bypass.
  10. Check for leaks.

Why isn’t My Pelican Water Softener Releasing Softened Water?

The water softener may have gone in “bypass. This means the household water is not flowing through the softener. If your water softener goes in bypass, the water will not flow through the media tank and will not be softened. A clogged or faulty valve may also be the cause of the problem.

Besides the above, there could be other reasons your water softener is releasing hard water:

  • No salt in the brine tank. Replenish salt to fix the problem.
  • Clogged brine tank. If so, unclog the brine tank and change salt.
  • Distributor or internal valve leak. To fix, replace faulty valve.

Pelican Water Softener Leaking

If water is leaking at the top of the tank around the head, you may need to turn the head to tighten it. The tank head is pre-installed hand-tight. Do not overtighten the head, just turn it snug.

How to Recharge a Pelican Water Softener

To replace media in a Pelican PC600/PC1000 water softener, follow the steps below:

  1. Turn the arrows on the bypass valve to place the bypass valve into bypass mode.
  2. Unscrew the Quick-Connects on the tank side of the bypass valve, leaving the bypass valve connected to the plumbing. Unscrew and remove the head from the tank.
  3. Pour the expired carbon media from the tank. You may need to use a water hose to wash the wet media from the inside of the tank. Dispose of the expired carbon medial with normal household debris.
  4. Once the expired media is removed, reinstall the riser tube inside the tank with the attached lower basket on the bottom and the open tube facing up.
  5. The rise tube will rest in the center if the bottom of the tank. Cover the top of the riser tube with the provided red cap, then pour the media replacement into the tank with the provided funnel.
  6. Once the media is replaced, remove the red cap from the top of the riser tube, remove the old existing Head O-ring and replace with the new lubricated Head O-ring and fit the riser tube into the bottom of the upper basket attached to the head.
  7. Push down to screw the head back onto the tank hand-tight.
  8. Use the Hose Bib assembly to connect your garden hose to the inlet side of the tank head.
  9. Slowly fill the tank with water until water starts to flow out of the outlet side. Turn water off and let soak for a minimum of 48 hours.
  10. After a minimum of 48 hours, turn the garden hose on 1/4 turn and rinse the tank for 30 minutes through the inlet side to expel the carbon fines from the new media.
  11. Turn the water off.
  12. Disconnect the Hose Bib Assembly from the inlet side and reconnect the outlet side of the tank head.
  13. Slowly fully open the garden hose and run water through the outlet side for 3 minutes to reset the carbon bed.
  14. Turn the water off.
  15. Remove the Hose Bib Assembly from the tank head and disconnect the garden hose.
  16. Install the tank head back onto the bypass valve hand-tight all the way to the tabs. Turn the arrows on the bypass valve back to their original positions.

How Do You Program a Pelican Water Softener?

To set the date and time, follow these steps:

  1. Press and hold the MENU button until you hear the beep to unlock.
  2. Press MENU button.
  3. Press SET once “Date & Time Setting” is highlighted.
  4. Using the UP and DOWN buttons input the correct Date and Time, pressing SET after each input.
  5. Once set press the MENU button to return to the main menu.

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To set the hardness:

  1. Using the DOWN button, select “Hardness” and press SET.
  2. Using the UP and DOWN buttons input the correct hardness number in grains per gallon (GPG).
  3. Press SET to confirm.
  4. Once set, press the MENU button to return to the main menu.

If your hardness test results read Parts per Million (PPM) or Milligrams per Liter (Mg/l), you would divide that number by 17.1 to get Grains per Gallon (GPG).

To perform manual regeneration:

  1. Using the DOWN button, select “Manual Regen” and press SET.
  2. Using the UP or DOWN button, select either “Regen Now” or “Regen Tonight”.
  3. Regen Now will start a regeneration process immediately.
  4. Regen Tonight will regenerate the system at the default regeneration time of 2.00 am.
  5. Once selected, press the SET button to confirm. Gears will make noise and water will start to flow. Allow the system to regenerate for approximately 2 hours.
  6. Once complete, press the MENU button to return to the main menu.

Oscar

In his spare time, Oscar loves tinkering with electronics. Solar panels, wiring, old TVs and sometimes DIY powerwalls. When he is not busy trying not to electrocute himself, you can find him in the garden tending to his vegetables and chickens.

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